Complaints

Unfortunately from time to time companies get things wrong. If there is something we have done wrong or you are not happy with please contact us using the form below.

Depending on the nature of the complaint we aim to resolve all complaints within 2 working days. From time to time additional information may be needed and this may affect the time in which a complaint is dealt with.

If your complaint is not dealt with or you are not happy with the outcome of your complaint, after 8 weeks you may contact the Financial Services Ombudsman on 0800 0234567 or by visiting their website here: http://www.financial-ombudsman.org.uk

Our response will usually be by email, however we may write to you also. By submitting the form below you are giving permission to use your email/address and telephone number for correspondence in relation to your complaint.

Complaint
Alternative Contact Methods
By Email:
support@payweeklystore.com

In writing:
Pay Weekly Store Complaints
Hawthorn Business Centre,
Suite 4,
8 Hawthorn Crescent,
Stapenhill,
Burton-on-Trent
Staffordshire
DE159QP

By telephone:
0330 010 14 13

Lines are open 9am-5pm Monday-Friday. Calls are charged at standard rates for your phone provider. Calls are recorded for monitoring, training and legal purposes.