Unfortunately from time to time companies get things wrong. If there is something we have done wrong or you are not happy with please contact us using the form below.
Depending on the nature of the complaint we aim to resolve all complaints within 2 working days. From time to time additional information may be needed and this may affect the time in which a complaint is dealt with.
If your complaint is not dealt with or you are not happy with the outcome of your complaint, after 8 weeks you may contact the Financial Services Ombudsman on 0800 0234567 or by visiting their website here: http://www.financial-ombudsman.org.uk
Our response will usually be by email, however we may write to you also. By submitting the form below you are giving permission to use your email/address and telephone number for correspondence in relation to your complaint.