Committed to treating our customers fairly

At Pay Weekly Store we are committed to providing the highest customer service standards in the industry. In doing so we are pleased to support the Financial Conduct Authoritys Initiative 'Treating Customers Fairly'

 

Pay Weekly Store's commitment to our customers

 

We will always:

·         Provide you with clear information about the products and services we offer, including fees and charges.

·         Offer choice and a range products that suit our customers' needs.

·         Provide answers to questions you may have regarding our agreements.

·         Be responsible in our lending

·         Be considerate to our customers and provide solutions to any financial difficulties.

·         Give you access to our formal complaints procedure should you become unhappy with our service.

 

How you can help us:

 

To give you the most appropriate advice and information we will ask you to:

·         Tell us as much as possible about your income and outgoings, so we can properly assess how much you can afford to repay.

·         Let us know about any changes in circumstances that might affect your ability to make repayments.

·         Let us know if there is any aspect of our service that you do not understand.

·         Tell us if you think there are ways we can improve our service

 

You can also get free money advice here: https://www.moneyadviceservice.org.uk/en